Contact

Talk to the people who make Krisp

Questions before you sign up, help with an install, a security report, or a feature you need - we read every message and answer ourselves.

Direct support channels

Ways to reach the Krisp team

Every message goes straight to the engineers and support operators who build and run Krisp. There are no sales gatekeepers or ticket queues in between.

Email our team

Write to hello@krisp.chat from your mail client. For a security vulnerability report, include “security” in the subject line and we will prioritize and investigate your report first.

Security disclosure policy

Integration & API docs

Looking for step-by-step widget install instructions for Shopify, WordPress, or React, our HMAC-SHA256 signed order lookup specification, or the scoped REST API reference?

Read the docs

Already a customer?

Sign in to your workspace dashboard to manage your inbox, connect WhatsApp, Instagram, Messenger, Telegram or Discord under Settings → Channels, or see your payments, receipts and plan limits under Settings → Plan & billing.

What we can help with

Before and after you set up your workspace

Whether you are moving from another helpdesk or wiring up a custom order lookup endpoint, tell us what you are building.

Switching from another tool

Moving from Crisp, Intercom, Zendesk, Tidio, or Freshdesk? Use our Migration Wizard to import contacts, custom CRM attributes, help articles, and saved replies - and, from Crisp, your past conversations - or message us for hands-on help with your export files.

Storefront & webhook setup

Need help verifying your domain allowlist, mapping a custom chat subdomain via CNAME, or testing your signed order lookup webhook? Share your store URL in the chat and we will check it with you.

Plans, seats & AI caps

Not sure which plan fits your team size, or how hosted AI token caps compare with bringing your own OpenAI, Anthropic, or Gemini key? Ask us and we will give you a straight answer.